Frequently Asked Questions
Everything you need to know about our gear and services.
How do I choose the right size collar for my dog?
To ensure a perfect fit, measure your dog's neck with a soft tape measure, leaving enough room for two fingers to fit between the collar and their neck. Please refer to our detailed Size Guide located on each product page.
What materials are your collars and leashes made from?
We use high-quality, weather-resistant nylon and reinforced stainless steel hardware to ensure durability and comfort for even the most active dogs.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If your gear doesn't fit or meet your expectations, you can return it in its original, unused condition for a full refund or exchange.
Are your products machine washable?
Yes, most of our collars and leashes can be machine washed on a gentle cycle in a laundry bag. We recommend air drying to maintain the integrity of the materials.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. International shipping rates and delivery times vary by location and are calculated at checkout.